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In order to ensure that you receive your winnings without delay, we kindly request that you take a few moments to verify your account. Once you have completed the verification process, you will be able to withdraw your winnings at your convenience.
How to Verify My Account?
To complete your account verification, some personal details used to register your MyCS Casino account will need to be verified. This helps to protect your account and make sure that only you can access it. All documentation can be sent via email to security@mycasinosuport.eu
Images must be colored.
- Please make sure that all edges and sides of each document are clearly visible and not cropped.
- Your photo ID must be a government-issued document.
- All images must be clear and of high quality, with all text clearly visible and not blurred.
- Your photo ID must show your full name rather than just your initial
- The expiration date, date of birth, photo of the holder, and signature should all be clearly visible.
- Your photo ID can be in any language.
Proof of Address should be a colored copy of a bank statement or utility bill that is no older than 90 days.
DO's
DON'Ts
- Please make sure that all edges and sides of each document are clearly visible and not cropped.
- Your photo ID must be a government-issued document.
- All images must be clear and of high quality, with all text clearly visible and not blurred.
- Your photo ID must show your full name rather than just your initial
- The expiration date, date of birth, photo of the holder, and signature should all be clearly visible.
- Your photo ID can be in any language.
Proof of Address should be a colored copy of a bank statement or utility bill that is no older than 90 days.
DO's
DON'T
- Documents must be fully visible without any cropping. •
- Pictures or screenshots are acceptable as long as they are clear and not grainy, blurry, pixelated, or cropped.
- Digital bills, such as bank statements, and electricity bills, are accepted as official documents.
- The issued date of the proof of address must be visible and the image should be fully visible.
- Shopping bills or envelopes are not accepted as proof of address.
Proof of Credit Card Ownership.
If you made a deposit using a credit card at MyGV Casino, you will need to provide a picture of the front and back of each card used. Only the first 8 digits and the last 4 digits of the card number on the front need to be visible (the rest of the numbers can be blurred). The cards must also be signed.
DO's
DON'Ts
In addition, please provide a picture of yourself holding a government-issued photo ID next to your face. The picture must be clear enough to verify all details (your face and the entire ID must be visible)
All Documents must be valid (not expired) and legible, showing all four corners.
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